Switching
Migration without
the drama.
The worst reason to stay with a provider you've outgrown is fear of the move. So we engineered the move to be boring: parallel running, portable tokens and a plan measured in weeks — with your revenue never at risk.
The three fears
What actually keeps merchants stuck.
"We'll lose revenue during the cutover"
There is no cutover. Veloqen runs in parallel with your current provider from day one — you route 5% of traffic, then 20%, then more, watching approval rates and costs side by side. Your current setup keeps working the whole time.
"Our saved cards are locked in"
Stored credentials are yours, not your provider's. PCI-compliant vault-to-vault transfer is a standard, well-trodden process — and network tokens make future portability structural. We handle the transfer paperwork and the technical import.
"Integration will eat our roadmap"
Hosted components mean the checkout integration is days, not sprints. Webhooks and reporting map cleanly from the majors — we've integrated the providers you're on, and we wrote the migration guides we wished they had.
The plan
Thirty days, four milestones.
A real migration plan we run together — with a named engineer, not a ticket queue.
Days 1–5
Decompose & decide
We take one recent processing statement and return a line-by-line comparison — interchange, scheme, markup, FX. You decide with numbers, not promises.
Days 5–12
Integrate & test
Hosted components into your checkout, webhooks into your backend, deterministic sandbox for the unhappy paths. Your team keeps shipping its own roadmap.
Days 12–25
Parallel run
A slice of live traffic routes through Veloqen. Approval rates, costs and settlement land side by side with your current provider — same dashboard, same ledger.
Days 25–30
Scale at your pace
Vault transfer completes, routing share increases on your call. Keep both providers as permanent redundancy, or migrate fully — multi-acquirer is core product either way.
Switching FAQ
Before you ask.
Do we have to leave our current provider at all?
No — many merchants keep two providers permanently. Multi-acquirer routing means the second rail is not a migration artefact but an approval-rate and resilience strategy. Route by geography, method or cost, and let the numbers decide over time.
What happens to subscriptions and saved cards?
Recurring mandates and stored credentials move via PCI-compliant vault-to-vault transfer, coordinated between providers — customers never re-enter a card. Network tokens transfer cleanly; legacy tokens are re-tokenised on first use with automatic fallback.
Who does the work — us or you?
A named Veloqen engineer runs the plan with your team: we do the decomposition, the vault transfer paperwork and the routing configuration; your developers integrate components and webhooks with our guides. Typical merchant engineering effort is measured in days.
Start with the statement.
Send one month's processing invoice. If we can't beat your total cost of payments or your approval rates, we'll tell you — and you'll have a free line-by-line audit either way.